Mobile Phone
+86-13273665388
Call Us
+86-319+5326929
E-mail
milestone_ceo@163.com

FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Q1. What is your MOQ?

A: Normally, we produce goods within 20-25 working days for bulk goods. If urgent, we could arrange to produce at about 10-15 days. If stock, we can delivery it within 3-7 working days.

Q2. What brand can you supply?

A: We have an independent export brand, include Milestone, CHNMST, Ruiqian, Jiasheng, Zahory etc. Meanwhile, customers’ own brand is acceptable to customized after receiving customers’ brand authorized.

Q3. What is your terms of packing?

A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Q4. Could you provide certificate?

A: We provide IATF 16949 certificate for clients, and also can do C.O. when shipping. If customer want to do special certificate,we’d like to help to do it for clients.

Q5. What is your terms of payment?

A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.

Q6. What is your terms of delivery?

A: EXW, FOB, CFR, CIF, DDU.

Q7. How about your delivery time?

A: Generally, it will take 15 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q8. Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q9. What is your sample policy?

A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

Q10. Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery.

Q11: How do you make our business long-term and good relationship?

1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

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